ER Advisor Job Description Template
Our company is looking for a ER Advisor to join our team.
Responsibilities:
- Resolving employee relationships enquiries and issues;
- Ensure case management is efficient and effective and escalate to People Business partners as and where needed;
- Managing escalated and complex cases as required;
- Providing HR policy guidance;
- Exceptional ER knowledge;
- Providing regular updates on cases to the ER Manager;
- Proactively supporting well-being initiatives;
- Maintain case files ensuring these are kept up to date and are compliant;
- Working within the ER Advisory team in the delivery of quality HR advisory service to a large, diverse population of employees and managers;
- Promoting good employee relations across the organisation;
- Ensuring that outcomes are driven from appraisals;
- Full understanding of all HR functions and policies;
- Responsible for all ER related quires and ensure the business is consist in implemented best practice procedures;
- Report directly to the ER manager whilst providing regular updates on cases being managed;
- Support on all well being initiatives.
Requirements:
- Experience of working within a retail would be beneficial;
- Ideally Level 3 CIPD Qualified as a minimum;
- Strong attention to detail and ability to use own initiative;
- Previous experience in handling ER case management within a fast paced environment;
- Ability to deal with senior stakeholders across the organisation.