Freight Forwarder

Freight Forwarder Job Description Template

Our company is looking for a Freight Forwarder to join our team.


  • Updating customers with the progress of their shipments;
  • Organise import and export shipments via air and ocean;
  • LCL and FCL Exports/Imports from global destinations, mainly the far east and USA;
  • Complete all relevant customs and insurance documents;
  • You will be involved and handling all freight forwarding shipments operationally;
  • Multi modal freight movements;
  • Maintain a high level of customer service;
  • Deal directly with clients and suppliers on a daily basis;
  • Customs documentation & Clearances;
  • General administration duties;
  • Data input;
  • Quoting and arranging of road, air and ocean freight forwarding;
  • Management of key accounts and customers;
  • Preparing and sending invoices;
  • Uploading export entries to issue to external export document companies.


  • Strong written and verbal communication skills;
  • End to end experience with both imports & exports procedures;
  • Experience delivering client-focused solutions to customer needs;
  • Demonstrate the to build and maintain relationships;
  • Generating and following up sales leads;
  • European Road Freight operational knowledge;
  • Consultative selling /providing value-added services to clients;
  • Providing clients with competitive proposals and following up quotations;
  • Excellent listening and negotiation skills;
  • A high level of energy with a “can-do” positive attitude and entrepreneurial spirit;
  • Customs clearance procedures;
  • Ensuring a smooth transaction for each customer;
  • Eligibility to work in the UK is essential;
  • Proven track record of European Export & Imports Freight Forwarding;
  • Able to work as a team & lead a team.