German Customer Service Advisor

German Customer Service Advisor Job Description Template

Our company is looking for a German Customer Service Advisor to join our team.


  • Having a full understanding of company processes and maintaining contractual obligations;
  • Prepare quotes, providing accurate pricing and delivery information and follow up on quotes to complete the sale in a timely manner;
  • To work towards individual targets whilst contributing to and being part of the wider Customer Experience Department Team;
  • To accept inbound calls from customers, dealing with orders, and queries regarding products, service or delivery in line with our policies;
  • Responding to enquiries and handling client escalations by telephone and email;
  • Accurately record details of enquiries, comments and complaints and of action taken, in a concise manner;
  • Identify and troubleshoot the issues accordingly using available resources;
  • To capture customer comments and ensure all suggestions are passed on to support our business;
  • To understand our customer’s need and offer expert advice and provide the most appropriate solution in the most efficient manner and timescale;
  • Provide professional, prompt and friendly client support by listening to clients and responding in a way that exceeds their expectations;
  • Logging and follow up of Customer Information.


  • Excellent communication and negotiation skills;
  • Problem solving;
  • a sense of responsibility;
  • You must have B2 Level in English and C1 or Native level German.