German speaking Account Manager Job Description Template
Our company is looking for a German speaking Account Manager to join our team.
Responsibilities:
- Assisting the sales team in on-boarding new clients;
- Developing knowledge in change management, market research and API technology;
- Financial Reporting and Commentary on the Month end close;
- Work to successfully close all assigned renewal opportunities;
- Monitoring and chasing outstanding invoices;
- Business Partnering with Senior stakeholders & Partners;
- Assist with developing warranty database and websites;
- Ensure that you are compliant with the firms’ procedures and compliance manuals;
- Ensure integrity of customer and renewal data and track phone calls and emails in Salesforce;
- Preparation of management accounts for the business including prepayments and accruals;
- Assist in developing promotional material and ideas;
- Budgeting;
- Deal with the general day-to-day administration and management of the warranty database and websites;
- Maintaining the Warranty Database with all current information contacts/quotes/dealer logs;
- Liaise with claims engineers regarding dealer queries, repair issues, claims/appeals processes.
Requirements:
- A passion for problem solving and interacting with clients;
- Excellent written and verbal communication skills;
- Experience using excel and good analytical skills (ideally an A-grade Maths GCSE);
- Market research or project management experience would be beneficial but is not necessary;
- A 2:1 or above from a good university;
- Good communicator, externally to customers, and internally around the team;
- Polite and patient telephone manner;
- Able to pick up systems quickly (e.g. stock management, trade accounts systems and the telephone system);
- Be able to prioritise and organise own workload;
- Be able to work under pressure and within deadlines when required;
- Very good organisational skills;
- Be able to liaise with colleagues and work supportively and jointly when appropriate;
- Great attention to detail (taking payment, managing orders, communicating with customers, file management);
- Leading, coaching and recruiting remote sales force;
- Managing the sales team to deliver the business strategies and targets (including sales and profit).