German speaking Customer Service Administrator Job Description Template
Our company is looking for a German speaking Customer Service Administrator to join our team.
- Deliver high quality customer service;
- Process orders received via the telephone, fax, e-mail or internet;
- Be proactive in the area of Customer retention;
- Receive incoming calls;
- Assist with new customer’s enquiries;
- Check order / return requests and that all information included proof of purchases are obtained;
- Provide regular and timely updates to customers;
- Manage the email database ensuring that a 24 hour response is achieved;
- Create and update all workflows related to the position;
- Manage customer service levels and customer satisfaction;
- Learn about products and apply the right procedures and replacement products when processing requests.
- Previous experience in customer service or customer support or administration is a preference;
- Ability to co-ordinate and resolve a variety of customer queries;
- Excellent communication skills;
- Fluency in German and English.