German Speaking Customer Service Representative Job Description Template
Our company is looking for a German Speaking Customer Service Representative to join our team.
Responsibilities:
- Building and maintaining positive working relationships with customers and internal teams;
- Confirming customer details, documentation and bookings;
- Detailed date entry and sales order processing;
- Working to high company standards and service levels;
- Liaising with third party suppliers and distributors to ensure a smooth process;
- Dealing with a variety of customer queries, while managing their business accounts.
Requirements:
- Previous experience in providing exceptional customer service within a office environment;
- Strong organisational, communication and interpersonal skills;
- Ability to show examples of being adaptable in a variety of work situations;
- Experience within a export and logistics company is desirable;
- Fluent German Speaker;
- Good working knowledge of Microsoft Office packages and SAP (desirable).