Helpline Advisor

Helpline Advisor Job Description Template

Our company is looking for a Helpline Advisor to join our team.


  • Access and research information sought by calls quickly and efficiently;
  • Work within defined quality guidelines and maintain good practices at all times;
  • Develop and maintain an interest in related topical issues and those likely to affect contacts;
  • Accurately collate and record call information for use in management information reports;
  • Deliver specialist subject matter as appropriate;
  • Undertake administrative and other tasks as required relevant to working environment;
  • Work to daily and weekly targets.


  • Ability to assimilate key information from appropriate sources;
  • Excellent telephone manner with exceptional verbal and written communication skills;
  • Excellent IT skills and knowledge of work and excel;
  • Educated to at least Level 2;
  • Ability to work independently and as part of a team;
  • Commitment to continuous professional development and the ability to gain further qualifications;
  • Knowledge of areas including:- apprenticeships, traineeships, education, careers and employment would be desirable;
  • Excellent listening skills and ability to interact with employers and training providers in a professional and non-judgemental fashion.