Inbound Customer Service Advisor Job Description Template
Our company is looking for a Inbound Customer Service Advisor to join our team.
Responsibilities:
- Maintaining subscriptions from customers;
- Receive call from existing customers and answer inquiries regarding their service packages;
- Dealing with customer complaints;
- Responding to customer enquiries;
- Liaising internal and externally;
- Deliver a world class customer service to our residential customers;
- Contribute to team performance and operations targets;
- Technical Support to get customers back online;
- To carry out all administrative tasks and duties relating to the role- handle and respond to emails where required;
- Ensuring all company policies and procedures are adhered to;
- Logging information onto the computerised system;
- Keep an accurate record of all customer details and other note taking data, into the data capture systems;
- Provide each customer with the relevant information regarding products and services in a clear, non-misleading way;
- Utilise skills and attempt to upsell at given opportunities during your call;
- Adhere to quality and accuracy standards.
Requirements:
- Good communication skills;
- Experience within an inbound/outbound customer service environment;
- Financial Services experience;
- Degree (or equivalent) in any discipline;
- Any relevant experience (e.g. working in an office, customer service role, etc.);
- Experience of a client facing role, comfortable dealing with clients directly;
- Good telephone manner;
- 1 year Customer service;
- Basic knowledge of insurance products, FCA/DPA/GDPR;
- Basic Computer literacy;
- Basic knowledge of financial services;
- Competent computer user; proficient with Microsoft Office and using in-house systems;
- Experience of working in a customer service or contact centre environment.