IT Service Manager

IT Service Manager Job Description Template

Our company is looking for a IT Service Manager to join our team.


  • Creation of Incident Reports and improvement plans in the event of service issues;
  • Developing and managing the client service improvement plan;
  • Conducting regular Service Review meetings with customers ensuring support and service is reviewed;
  • Providing performance statistics and reporting to the client and senior management;
  • Manage customers’ expectations;
  • Review service proposals to ensure operational capability;
  • Problem Management;
  • Deliver Service Management/Service Delivery requirements into company projects;
  • Increasing customer satisfaction;
  • Client Management;
  • Incident Management;
  • Resolve escalated service issues, to ensure minimal impact and risk to the customers solutions.


  • Basic knowledge of Active directory and server/client/ network hardware;
  • Previous experience of managing an IT department;
  • Knowledge of Exchange Servers, Structured cabling and switches, SIMS/FMS, The running of MDM, RM/Microsoft software image building;
  • Educated to degree level or has equivalent experience;
  • ITIL v3 foundation or equivalent experience.