IT Support Specialist

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IT Support Specialist Job Description Template

Our company is looking for a IT Support Specialist to join our team.

Responsibilities:

  • Excellent communication skills;
  • Support staff across EMEA offices;
  • Coordinate with and support external vendors, such as our ISP and telephone providers;
  • Windows OS XP-8 and MAC OS X troubleshooting;
  • Manage various IT tools including Google Apps, JIRA, RingCentral, Slack, Adobe, Microsoft, Dropbox, T-Mobile, etc;
  • Support user hardware and software, including laptops, printers etc…
  • Troubleshoot and support wireless and wired networks;
  • Willing to travel;
  • Troubleshoot and support email issues (GMAIL/Outlook);
  • Responsible Global IT Support for 500+ systems (95% Mac and 5% Lenovo), with issues coming in via phone, email, remote support, and walk-ups;
  • Develop training materials and procedures to streamline efficiency;
  • Familiarity with enterprise networking, basic network troubleshooting and WiFi support;
  • SaaS management for all of our services (user account creation, deletion, and modification);
  • Conduct New Hire training, including orientation on company IT platforms and tool familiarity;
  • MiFi, mobile phone deployment, troubleshooting, and configuration assistance.

Requirements:

  • Active Directory experience (desired);
  • Troubleshooting cloud based infrastructure such as Dropbox, Google Apps, Slack, etc;
  • 1-3 Years of experience supporting basic IT related issues in an enterprise setting;
  • Experience training and explaining complex topics to end users, and interacting candidly and positively with management;
  • Experience utilizing desktop management tools such as RDP, Zoom, Webex;
  • Good understanding of Mac and Windows operating systems;
  • Hardware/Software break fix;
  • Windows OS XP-8 and MAC OS X troubleshooting;
  • Experience supporting and administering cloud applications, including Box, Google Apps for the Enterprise, Gmail, Calendaring, Drive, Sites, Groups;
  • VPN configuration and implementation experience (desired);
  • Excellent communication skills;
  • Networking Experience;
  • 3+ years of IT or Desktop Support / System Administration;
  • Ability to set expectations and provide exceptional customer service.