Junior Application Support Analyst Job Description Template
Our company is looking for a Junior Application Support Analyst to join our team.
- Maintain and update technical documents and procedures;
- Provide remote technical support across the organisation;
- Prioritisation of technical based issues;
- Provide specialist knowledge of applications and software including the company’s internal bespoke system;
- Analyse, identify and resolve technical issues;
- Working alongside colleagues on the service desk, logging and actioning issues.
- Keen interest in a career in software application support;
- Enthusiastic about technical challenges and keen to learn;
- Experience providing 1st and 2nd line support of bespoke systems;
- Troubleshooting skills;
- Experience in technical support;
- Ideally, some basic experience providing technical support;
- Analytical skills;
- Proficient in Microsoft office;
- Passionate about providing excellent customer service;
- Outstanding verbal and communication skills.