Junior Application Support Analyst

Junior Application Support Analyst Job Description Template

Our company is looking for a Junior Application Support Analyst to join our team.

Responsibilities:

  • Maintain and update technical documents and procedures;
  • Provide remote technical support across the organisation;
  • Prioritisation of technical based issues;
  • Provide specialist knowledge of applications and software including the company’s internal bespoke system;
  • Analyse, identify and resolve technical issues;
  • Working alongside colleagues on the service desk, logging and actioning issues.

Requirements:

  • Keen interest in a career in software application support;
  • Enthusiastic about technical challenges and keen to learn;
  • Experience providing 1st and 2nd line support of bespoke systems;
  • Troubleshooting skills;
  • Experience in technical support;
  • Ideally, some basic experience providing technical support;
  • Analytical skills;
  • Proficient in Microsoft office;
  • Passionate about providing excellent customer service;
  • Outstanding verbal and communication skills.