Medical Receptionist Job Description Template
Our company is looking for a Medical Receptionist to join our team.
Responsibilities:
- Providing reception service to both patients and visitors;
- Transfer calls as required;
- Ensure waiting areas, corridors and stairs are kept tidy and free from hazards;
- Chase referral letters;
- To arrange appointments for all patients in accordance with protocols, utilising the centre’s computerised patient administration system;
- Keeping the reception area clean and tidy at all times;
- Send out appointment confirmations and supporting information to patients;
- Ensure accuracy of patient details and that required paperwork is completed;
- Participation in all clerical activities associated with the Reception Department e.g. computerised data entry, collection of patient fees etc;
- To communicate in a friendly, helpful and non-prejudicial manner in your dealings with staff, clients and/or patients;
- Book in, amend and cancel patient appointments, ensuring the appointments system is kept up to date and efficient at all times;
- Taking payments and generating invoices for patients;
- To maintain the highest standard of patient care and customer services within the department;
- General reception, telephony, invoicing and banking, general enquiries, data capture for new clients;
- Registering patients on Emis Web and Adastra.
Requirements:
- Rated Good in all areas by CQC;
- Minimum 5 GCSE’s;
- Word processing skills and confident with the use of Microsoft Office;
- Proven Receptionist and customer service skills;
- Excellent written and verbal communication;
- Proficient in the use of Microsoft Office;
- Professional;
- Willingness to take responsibility for maintaining confidentiality of sensitive information held by the practice;
- Able to time manage, multi-task and prioritise;
- Highly numerate;
- DBS Clearance;
- Paper-light, System One, EPS;
- Consistently high QOF achievement;
- Training Practice for Riverside VTS;
- Excellent organisational skills.