Medical Receptionist

Medical Receptionist Job Description Template

Our company is looking for a Medical Receptionist to join our team.


  • Providing reception service to both patients and visitors;
  • Transfer calls as required;
  • Ensure waiting areas, corridors and stairs are kept tidy and free from hazards;
  • Chase referral letters;
  • To arrange appointments for all patients in accordance with protocols, utilising the centre’s computerised patient administration system;
  • Keeping the reception area clean and tidy at all times;
  • Send out appointment confirmations and supporting information to patients;
  • Ensure accuracy of patient details and that required paperwork is completed;
  • Participation in all clerical activities associated with the Reception Department e.g. computerised data entry, collection of patient fees etc;
  • To communicate in a friendly, helpful and non-prejudicial manner in your dealings with staff, clients and/or patients;
  • Book in, amend and cancel patient appointments, ensuring the appointments system is kept up to date and efficient at all times;
  • Taking payments and generating invoices for patients;
  • To maintain the highest standard of patient care and customer services within the department;
  • General reception, telephony, invoicing and banking, general enquiries, data capture for new clients;
  • Registering patients on Emis Web and Adastra.


  • Rated Good in all areas by CQC;
  • Minimum 5 GCSE’s;
  • Word processing skills and confident with the use of Microsoft Office;
  • Proven Receptionist and customer service skills;
  • Excellent written and verbal communication;
  • Proficient in the use of Microsoft Office;
  • Professional;
  • Willingness to take responsibility for maintaining confidentiality of sensitive information held by the practice;
  • Able to time manage, multi-task and prioritise;
  • Highly numerate;
  • DBS Clearance;
  • Paper-light, System One, EPS;
  • Consistently high QOF achievement;
  • Training Practice for Riverside VTS;
  • Excellent organisational skills.