Motor Claims Handler

Motor Claims Handler Job Description Template

Our company is looking for a Motor Claims Handler to join our team.


  • Assist where required in general office administration to ensure smooth running of office;
  • Review claims regularly and proactively using diary system to ensure accurate reserves and a 1:1 closing ratio is maintained;
  • Make Indemnity enquiries, using most appropriate method (phone, correspondence, Experts);
  • Review and record claims, validate policy coverage, contractual obligations and allocate appropriate codes and reserves;
  • Work in accordance with FCA guidelines and investigations;
  • Respond to all written and phone enquiries clearly, courteously and within service levels stipulated by the relevant Contract;
  • Ensure all records are up-to-date and completed accurately;
  • Support clients to ensure that claims are handled efficiently, proactively and within insurer service levels;
  • Develop relationships with clients and key clients;
  • Comply with external and internal regulations and statutory policies, procedures and regulations;
  • Any other duties that might be required from time to time;
  • Identify and report claims trends and policy inefficiencies to line manager;
  • Attend Conferences/Consultations when appropriate;
  • Handling incoming calls from clients regarding motor traffic claims;
  • Clearly explain decisions on Indemnity, negotiating settlement within authority level where appropriate.


  • Strong negotiation skills;
  • Motor Insurance experience is essential;
  • A clear aspiration to learn and develop;
  • A confident manner;
  • Evidence of working in a team;
  • Good influencing skills;
  • Good knowledge of a wide range of common office software;
  • Progressing to ACII or equivalent preferred;
  • Excellent customer service experience and ability to manage expectations effectively;
  • Educated to GCSE level.