Night Receptionist

Night Receptionist Job Description Template

Our company is looking for a Night Receptionist to join our team.


  • Process all check-outs including resolving any late and disputed charges;
  • Process all payment types such as room charges, cash, cheques, debit or credit cards;
  • Answer, record and process guest calls, messages, requests or questions;
  • Process all guest check-ins by confirming reservations, assigning rooms and issuing room keys;
  • Complete designated cashier and closing reports in the computer system;
  • Prepares passenger landing forms whenever requested;
  • Knows and adheres to company regulations, SOPs and ISM, especially where relevant to the ship‘s operation;
  • Participates in the prompt and courteous check in and check out of guests;
  • Daily settlement with restaurant stewards and barkeeper;
  • Passenger cash payments;
  • Checking the day‘s bookings , Booking invoices and delivery receipts;
  • Crew / passenger charges (phone calls, faxes, postcards, etc);
  • Operates in accordance with ISM safety rules and regulations as well as with company policy and in the interests of the owner at all times;
  • Completion of any other task / paperwork requested by chief purser or crew purser;
  • Ensures passenger satisfaction through proper handling of their issues / situations.


  • Good administration skills;
  • European passport;
  • Well-groomed and clean appearance;
  • Self-assured and calm manner towards staff, passengers and authorities;
  • Good communication skills;
  • Ability to work under duress and on his/her own initiative, reliability;
  • Trustworthy person, maintaining confidentiality at all times.