Night Receptionist Job Description Template
Our company is looking for a Night Receptionist to join our team.
Responsibilities:
- Process all check-outs including resolving any late and disputed charges;
- Process all payment types such as room charges, cash, cheques, debit or credit cards;
- Answer, record and process guest calls, messages, requests or questions;
- Process all guest check-ins by confirming reservations, assigning rooms and issuing room keys;
- Complete designated cashier and closing reports in the computer system;
- Prepares passenger landing forms whenever requested;
- Knows and adheres to company regulations, SOPs and ISM, especially where relevant to the ship‘s operation;
- Participates in the prompt and courteous check in and check out of guests;
- Daily settlement with restaurant stewards and barkeeper;
- Passenger cash payments;
- Checking the day‘s bookings , Booking invoices and delivery receipts;
- Crew / passenger charges (phone calls, faxes, postcards, etc);
- Operates in accordance with ISM safety rules and regulations as well as with company policy and in the interests of the owner at all times;
- Completion of any other task / paperwork requested by chief purser or crew purser;
- Ensures passenger satisfaction through proper handling of their issues / situations.
Requirements:
- Good administration skills;
- European passport;
- Well-groomed and clean appearance;
- Self-assured and calm manner towards staff, passengers and authorities;
- Good communication skills;
- Ability to work under duress and on his/her own initiative, reliability;
- Trustworthy person, maintaining confidentiality at all times.