Operations Executive Job Description Template
Our company is looking for a Operations Executive to join our team.
Responsibilities:
- Organising nationwide conferences and meetings while coordinating activities of multiple teams across our departments and external suppliers;
- To clearly and appropriately communicate the status of and manage solutions for:Launch management, order processing and quota rejections;
- To be the specialist point of contact for UK and EIRE launch planning;
- Understanding and complying with the regulatory, fair trading and competition rules relating to their role;
- Checking orders where necessary for progression and issues via different systems and departments, i.e. credit referrals, back-office issuing teams;
- Maintaining communication with the customers;
- Assisting with projects to increase partner performance and ultimately improve customer experience;
- Develop dashboards and be able to manipulate data and provide reporting for Team and Account manager, on a day to day basis;
- Liasing with the distribution centre to ensure orders are processed efficiently;
- To review current working practices / procedures and systems to recommend cost effective improvements;
- paying customer receipts into computer and when necessary deposit cheques to bank along with monitoring direct payments;
- To ensure the team delivers a high-quality service to Clients and Client Service on a day to day basis;
- Placing orders on Salesforce and Quick Quote;
- Distributing inbound leads to the sales personnel;
- Updating the operations manager daily on the progress of larger orders.
Requirements:
- A willingness to learn and to get stuck in from day one;
- Exceptionally well-organised and switched on;
- Impeccable written and verbal communications skills;
- A second language (Dutch, German, Swedish, Norwegian, Danish or French) would be beneficial;
- A 2.1 from a top university;
- Time & Priority management;
- Drive for results;
- Excellent written and verbal communication skills;
- Quick thinking, supportive and calm under pressure;
- 2-3 years customer services experience Technical skills Computer literate (IT skills, SAP, Word, Excel);
- Highly Detailed;
- Excellent interpersonal skills together with a strong customer focused approach;
- Ability to create and make presentations with confidence to field management teams and internal management teams;
- Experienced multi-tasker;
- Fully proficient in MS Office applications (Word, Excel, PowerPoint).