Operations Executive

Operations Executive Job Description Template

Our company is looking for a Operations Executive to join our team.


  • Organising nationwide conferences and meetings while coordinating activities of multiple teams across our departments and external suppliers;
  • To clearly and appropriately communicate the status of and manage solutions for:Launch management, order processing and quota rejections;
  • To be the specialist point of contact for UK and EIRE launch planning;
  • Understanding and complying with the regulatory, fair trading and competition rules relating to their role;
  • Checking orders where necessary for progression and issues via different systems and departments, i.e. credit referrals, back-office issuing teams;
  • Maintaining communication with the customers;
  • Assisting with projects to increase partner performance and ultimately improve customer experience;
  • Develop dashboards and be able to manipulate data and provide reporting for Team and Account manager, on a day to day basis;
  • Liasing with the distribution centre to ensure orders are processed efficiently;
  • To review current working practices / procedures and systems to recommend cost effective improvements;
  • paying customer receipts into computer and when necessary deposit cheques to bank along with monitoring direct payments;
  • To ensure the team delivers a high-quality service to Clients and Client Service on a day to day basis;
  • Placing orders on Salesforce and Quick Quote;
  • Distributing inbound leads to the sales personnel;
  • Updating the operations manager daily on the progress of larger orders.


  • A willingness to learn and to get stuck in from day one;
  • Exceptionally well-organised and switched on;
  • Impeccable written and verbal communications skills;
  • A second language (Dutch, German, Swedish, Norwegian, Danish or French) would be beneficial;
  • A 2.1 from a top university;
  • Time & Priority management;
  • Drive for results;
  • Excellent written and verbal communication skills;
  • Quick thinking, supportive and calm under pressure;
  • 2-3 years customer services experience Technical skills Computer literate (IT skills, SAP, Word, Excel);
  • Highly Detailed;
  • Excellent interpersonal skills together with a strong customer focused approach;
  • Ability to create and make presentations with confidence to field management teams and internal management teams;
  • Experienced multi-tasker;
  • Fully proficient in MS Office applications (Word, Excel, PowerPoint).