Planner / Scheduler Job Description Template
Our company is looking for a Planner / Scheduler to join our team.
Responsibilities:
- To carry out any other duties as might be reasonably requested by your line manager;
- To demonstrate the values of the business at all times and in all situations with clients, customers and staff;
- To advise customers of timescales and appointments;
- To ensure that all relevant health and safety, equality and diversity legislation and Company procedures are complied with at all times;
- To prepare management information on a range of key performance indicators;
- Updating the database to ensure all queries and resolutions are logged;
- Undertake operative admin tasks including scheduling follow on appointments, ordering parts etc;
- Make calls to customers to discuss and resolve repairs issues, escalating issues to supervisors as and when required;
- Undertake follow up work, ensuring satisfactory conclusion to the appointments;
- Liaise with teams, supervisors and Operatives providing accurate information, job details to enable works be carried out.
Requirements:
- Ability to work from home environment;
- A good attitude and willingness to learn;
- Experience of working within repairs and maintenance either within Housing, Local Government or contractors;
- Exceptional Customer Service experience, ideally within a demanding environment;
- Excellent telephone communications and influencing skills;
- Ability to remain calm under pressure and challenging atmosphere.