Reception Manager Job Description Template
Our company is looking for a Reception Manager to join our team.
Responsibilities:
- To manage the front of house team to ensure all guests and holiday makers receive a first class service;
- Deal quickly and professionally with feedback and complaints from customers, visitors, colleagues and clients;
- Building and maintaining key business relationship with clients and managers;
- Responsible for the reception area, admin, Health & Safety and HR policies for direct reports;
- Rota scheduling to ensure Reception covered at all times;
- Motivating and engaging the Reception team through coaching, mentoring and team building;
- Host daily team fire up sessions, performance 1-2-1’s and reviews for the receptionist team;
- Ensure that security process and policies are followed by team and wider business;
- To manage, meet and exceed revenue targets for subletting the holiday homes, maximizing occupancy and yield;
- To upsell premium packages, early check ins and late check outs;
- To directly manage the accommodation manager and large team of cleaners;
- To carry out duty management shifts across the holiday park;
- P and L and budgetary experience across consumables and labour;
- Responsible for recruitment, training and disciplinaries;
- To support with events, park newsletters and communications.
Requirements:
- NVQ Level 3 in Customer Service or similar qualification;
- Previous reception experience in a senior role;
- Have a flexible approach to work – weekend and bank holiday work is required;
- Excellent telephone manner;
- MUST have experience within a similar role – preferably hotel based;
- Passionate about delivering great customer service;
- Have an excellent eye for detail;
- Previous cash and stock handling.