Reception Manager

Reception Manager Job Description Template

Our company is looking for a Reception Manager to join our team.


  • To manage the front of house team to ensure all guests and holiday makers receive a first class service;
  • Deal quickly and professionally with feedback and complaints from customers, visitors, colleagues and clients;
  • Building and maintaining key business relationship with clients and managers;
  • Responsible for the reception area, admin, Health & Safety and HR policies for direct reports;
  • Rota scheduling to ensure Reception covered at all times;
  • Motivating and engaging the Reception team through coaching, mentoring and team building;
  • Host daily team fire up sessions, performance 1-2-1’s and reviews for the receptionist team;
  • Ensure that security process and policies are followed by team and wider business;
  • To manage, meet and exceed revenue targets for subletting the holiday homes, maximizing occupancy and yield;
  • To upsell premium packages, early check ins and late check outs;
  • To directly manage the accommodation manager and large team of cleaners;
  • To carry out duty management shifts across the holiday park;
  • P and L and budgetary experience across consumables and labour;
  • Responsible for recruitment, training and disciplinaries;
  • To support with events, park newsletters and communications.


  • NVQ Level 3 in Customer Service or similar qualification;
  • Previous reception experience in a senior role;
  • Have a flexible approach to work – weekend and bank holiday work is required;
  • Excellent telephone manner;
  • MUST have experience within a similar role – preferably hotel based;
  • Passionate about delivering great customer service;
  • Have an excellent eye for detail;
  • Previous cash and stock handling.