Reservationist Job Description Template
Our company is looking for a Reservationist to join our team.
Responsibilities:
- Have a good knowledge of all bedroom types; be able to make recommendations and upsell where required/possible;
- Assist with group bookings including, room listing and payments;
- To have extensive knowledge of all hotel facilities;
- Effective call handling, being able to transfer a call to the relevant department and to take and effective message;
- Answering guest queries by phone or email, in line with company policy;
- Identifying and removing potential H&S hazards;
- To take part in scheduled training and to proactively take part in relevant hotel meetings;
- Have a good knowledge of the local amenities and be able to direct guests to local tourist sites;
- Making bedroom, restaurant or small event bookings.
Requirements:
- Ability to work under pressure;
- Be self-motivated, maintaining high levels of enthusiasm;
- Knowledge of computer applications is essential – Microsoft Outlook/Excel/Office;
- Must speak English to a high level;
- Close attention to detail with a structured approach to a task;
- Be well spoken with excellent written and communication skills.