The Sales Support Assistant I provides customer service regarding products and services. Creates reports for the sales force regarding market conditions, sales results, and team earnings. Being a Sales Support Assistant I may require an associate’s degree or its equivalent. Performs administrative duties for the sales team. In addition, Sales Support Assistant I typically reports to a supervisor or manager. Being a Sales Support Assistant I may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area.
Sales Support Assistant Job Description Template
Our company is looking for a Sales Support Assistant to join our team.
Responsibilities:
- Creatively updating all social media platforms with posts, offers and advertisements daily;
- Assisting the wholesale division with the accurate entry of sales orders onto the internal order management system;
- Maintaining and updating customer accounts and product records;
- Liaising with the logistics department to ensure all online orders are dispatched correctly;
- Ensuring all listings are active and that stock is allocated to each listing accordingly;
- Manage the input and development of new listings across all online platforms;
- Communicating professionally with customers over email and phone addressing any queries or resolving any issues;
- Monitoring the impact of other online sellers on the listings;
- Supplying wholesale customers with the requested information in various required formats.
Requirements:
- Ability to work under strict deadlines;
- Excellent organisation and multitasking skills;
- Hands on experience with MS Office (MS Excel in particular);
- Team-player with a high level of dedication;
- Understanding of sales performance metrics.