Senior Customer Care Advisor

Senior Customer Care Advisor Job Description Template

Our company is looking for a Senior Customer Care Advisor to join our team.


  • Ensuring customer issues are resolved or escalated in a timely manner and that all polices are adhered to;
  • Ensure all phone are answered and emails are responded to;
  • Work alongside upper management to develop and implement customer care policies and empower the customer care team;
  • Oversee all customer care processes;
  • Process any returns and issues with shipping/customer orders;
  • Manage the collection and use of all customer care data.


  • English, Native or bilingual proficiency.