Service Delivery Assistant Job Description

Service Delivery Assistant Job Description Template

Our company is looking for a Service Delivery Assistant to join our team.

Attend and contribute to local authority NEG training sessions;
Adhere to organisational policies and procedures inclusive of the COR process;
Co-ordinate the monthly invoice run and encourage the use of the parent portal to view statements and invoices;
Make effective and efficient use of systems and contribute suggestions and ideas on how to improve system performance;
Proactively support managers when offering new nursery places, selling extra sessions and managing changes in booking patterns;
Support manager with any additional client administrative tasks, including writing monthly and quarterly client reports;
Attend and contribute to Quarterly Service Delivery assistant meetings;
Lead and manage back up care bookings and enquiries;
Support parents with financial queries or concerns, offering solutions where possible;
funding team;
Control and administrator tasks relating to funding and headcount, working in partnership with our;
Control and administrator tasks relating to funding and headcount, working in partnership with our funding team.

Level 2 qualification in Business Administration;
Genuine desire and passion for ongoing learning and development;
Strong computer skills to manage daily responsibilities – Word, Excel, PowerPoint, Data Entry;
Strong communication skills both written and verbal;
Self-starter and someone who has attention to detail;
Ability to interact with customers in a courteous and professional manner: ability to listen effectively and take prompt action to address concerns;
Child Protection;
month programme;
Bright Horizons will support in obtaining the Level 2 Diploma in Business Administration, this is a 12;
Level 3 and above in Administration, Customer service or Business Admin;
Bright Horizons will support in obtaining the Level 2 Diploma in Business Administration, this is a 12 month programme.