Service Manager

Service Manager Job Description Template

Our company is looking for a Service Manager to join our team.


  • Stakeholder Management experience;
  • Reviewing and analysing department KPI and financial reports, and motivating staff to exceed objectives;
  • Making sure all the servicing work that takes place in your branch is carried out correctly, competently and on time;
  • To lead the team at the site providing operational and strategic direction;
  • To become the person in charge responsible for the day-to-day running of the Service with 24 hour responsibility for the care of the Service Users;
  • it’s a varied role in an organisation that’s leading the way in supporting those with learning disabilities;
  • Making sure everything runs smoothly and cost-effectively;
  • Staff absence management and staff development;
  • Manage day to day operations of the service;
  • Receive and make calls to professionals dealing with queries and recording efficiently;
  • Overseeing the provision of high-quality care by participating, observing and sharing experience;
  • Carrying out performance reviews with team members and agreeing action plans to develop and identify training needs;
  • Have knowledge, understanding and experience of CQC requirements and clinical governance;
  • Weekly reporting to Snr Management Team;
  • Ensure incident management is complete to the highest standard.


  • Broad understanding in reviewing commercial contracts and statements of works;
  • Excellent Service Management knowledge and skills;
  • Ability to prioritise between change, request and fault type activity;
  • Ability to stay calm under pressure;
  • Leadership skills and the ability to motivate your team to achieve success;
  • High level of accuracy and attention to detail;
  • Full driving licence;
  • Lead and Develop your team to delivery high quality care;
  • A non-judgemental, positive attitude;
  • Solid experience of managing a small team;
  • Ability to set customer expectations;
  • Previous experience of deputising/leading a team within a Care Home or similar environment;
  • RMN or RNLD;
  • Mechanical experience;
  • Maintain a good level of fitness as there will be a requirement to move machinery.