Software Support Specialist

Software Support Specialist Job Description Template

Our company is looking for a Software Support Specialist to join our team.

Responsibilities:

  • Report statistics of support calls;
  • Or: Pass issues on to more experienced people in the Company;
  • Engage with customers to understand their problems in depth;
  • Either: Fix customer issues yourself;
  • Accept incoming support issues and log to the Workbooks CRM;
  • Add new and modified features to CSols applications;
  • Assist the administration and sales teams with issues related to support invoicing and billing;
  • Work collaboratively with our small, highly experienced, technical team (support, implementation, development);
  • Identify new business that we might be able to gain from customers and progress this to order (either directly or with the help of sales).

Requirements:

  • Current driving licence and up to date passport;
  • Good problem solver;
  • Ability to manage own time;
  • A degree in a technical, scientific or mathematically based subject or equivalent;
  • Show initiative – willingness to take on responsibilities and challenges;
  • Significant programming experience – preferably with .NET (C# or VB) and JavaScript;
  • 2 or more years’ experience coding in a high level language;
  • Work alone or as part of a team;
  • Good communication skills – ability to deal with all levels of staff within customer’s organisation.