Systems Support Job Description Template
Our company is looking for a Systems Support to join our team.
Responsibilities:
- Facilitating the modification and expansion of the system to serve new purposes or improve work flow;
- Responsible for the maintenance and supporting of all non-warehouse management systems for example, EDI Mailbox, Printers and Microlise;
- Providing Systems & IT support;
- Assisting with reporting (T-SQL);
- Supporting all system financial reporting from the WMS to the Whitbread systems which includes daily, monthly, yearly, reconciliations;
- Support and manage outstanding supplier and customer support calls, ensuring issue resolutions are to cooperate standards and timelines;
- Assisting with 1st & 2nd line support;
- Running checks and providing daily IT checklist reports relating to system applications;
- Working with the systems team to develop, enhance current WMS (Warehouse Management Systems);
- Assisting with and delivering all daily/weekly/quarterly/yearly reports/statistics in line with agreed contract specific requirements.
Requirements:
- Understanding of EDI Technologies;
- Warehouse Logistic experience/ knowledge;
- Ability to present and communicate effectively;
- Team working and customer focussed attitude;
- Excellent influencing and written and verbal communication skills;
- Excellent organisational skills and strong interpersonal skills;
- Good Knowledge of Microsoft applications.