Technical Customer Support Job Description Template
Our company is looking for a Technical Customer Support to join our team.
Responsibilities:
- Escalating problem support tickets quickly when unable to resolve;
- Group tickets to ensure all issues are clearly documented and support clearly summarised;
- Perform SQL updates to resolve customers data issues and create bespoke reports;
- Time management of your own ticket queue, and ensuring adherence to support the clients SLAs;
- Professional communication with customers and other team members;
- Support the team in hitting high customer satisfaction.
Requirements:
- Experience of CRM Aurora Ticketing system & MOES;
- Experienced for provision and fault diagnosis with fixed line and data services (WLR3, CPS, Broadband);
- Fluent in English with excellent verbal and written communication skills;
- Knowledge of the main mobile platforms (iOS/Android/Blackberry (BES)/Windows Mobile;
- Setting and improving standards and processes;
- Time management and planning skills;
- Problem solving skills, Attention to fine detail, Analytical.