Technical Customer Support

Technical Customer Support Job Description Template

Our company is looking for a Technical Customer Support to join our team.


  • Escalating problem support tickets quickly when unable to resolve;
  • Group tickets to ensure all issues are clearly documented and support clearly summarised;
  • Perform SQL updates to resolve customers data issues and create bespoke reports;
  • Time management of your own ticket queue, and ensuring adherence to support the clients SLAs;
  • Professional communication with customers and other team members;
  • Support the team in hitting high customer satisfaction.


  • Experience of CRM Aurora Ticketing system & MOES;
  • Experienced for provision and fault diagnosis with fixed line and data services (WLR3, CPS, Broadband);
  • Fluent in English with excellent verbal and written communication skills;
  • Knowledge of the main mobile platforms (iOS/Android/Blackberry (BES)/Windows Mobile;
  • Setting and improving standards and processes;
  • Time management and planning skills;
  • Problem solving skills, Attention to fine detail, Analytical.