Assist scientists, technologists, or related professionals in building, maintaining, modifying, or using geographic information systems (GIS) databases. May also perform some custom application development or provide user support.
Technical Support Specialist Job Description Template
Our company is looking for a Technical Support Specialist to join our team.
Responsibilities:
- Assist with workshops and perform Chemist portion of content;
- Liaise with the wider Global technical support group as appropriate to strengthen collaborative development of knowledge base;
- Recommend solutions to customer application problems and the development of customer understanding;
- Perform telephone and e-mail troubleshooting for customers;
- Prepare all paperwork for customer installation/training;
- Provide office-based laboratory support as required. This will include testing of equipment/customer applications and assisting in demonstrations;
- Customer visits to assess technical needs vs wants;
- Monitor the status of users’ incidents, communicating progress in a timely manner;
- Providing proactive day-to-day support and administration for all infrastructure and services, including servers, storage and networks;
- Receive, log and manage calls from customers and internal staff via telephone and email;
- Ensure engineering issues are identified and escalated in accordance with company handling policy and guidelines;
- Provide 1st line support for IT related problems involving in-house software and platforms;
- Managing incidents/service requests and changes from the development team;
- Identifying Software issues/bugs and transferring to Development, escalating high priority issues as necessary;
- To maintain a high degree of customer service for all support queries.
Requirements:
- Demonstrate a desire and ability to travel where and when required; up to 3 trips per month of 3 to 4 days each;
- Perform excellent mathematical skills;
- Demonstrate experience in a fast-paced environment working as part of a team to accomplish common goals;
- Communicate effectively with customers and other employees of the organization. Foreign language skills are an advantage;
- Employee requires a Bachelor’s Degree in a Chemistry or Life Science related discipline;
- VMWare Infrastructure administration;
- You have worked in a successful technical support team previously;
- You learn quickly and enjoy finding out about new technical concepts and why things work the way they do;
- You enjoy solving problems: thinking through the issue and identifying potential solutions;
- You enjoy helping and supporting customers;
- Networking Skills (routing/firewalls/switching);
- Azure Active Directory/LDAP administration;
- You care about charities and non-profits and can demonstrate this in your application and interview.