Telemarketer Job Description Template
Our company is looking for a Telemarketer to join our team.
Responsibilities:
- Have a good understanding of the business and the services provided;
- Asking questions to understand customers’ needs;
- Learn and understand a wide variety of markets;
- Follow up on marketing campaigns and leads generated from exhibitions;
- Liaising with clients on a regular basis via telephone and email;
- Building relationships over the phone to gain market information;
- Generating appointments for field sales team;
- Gather and confirm contact details of key personnel;
- Ensure you email and communicate with external clients when you say you will;
- Achieve your appointment setting target;
- Maintaining an accurate database and updating the CRM;
- Working with BDM to achieve daily targets of outbound calls;
- Understanding new client briefs;
- Ensure all calls meet our qualifying criteria;
- Ask pertinent questions to understand the customer’s requirements.
Requirements:
- Proficiency in English;
- Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems;
- Excellent communication, negotiation and presentation skills;
- Persistent and results-oriented;
- Proven experience as a telemarketer or similar sales/customer service role.