Trainee Service Advisor

Trainee Service Advisor Job Description Template

Our company is looking for a Trainee Service Advisor to join our team.


  • To ensure that all bookings are accurately completed, and all the relevant data is included each and every time;
  • Updating customers throughout the repair process;
  • Meeting and greeting customers into the Service Department;
  • Create/Raise Job cards and allocate service and MOT work to individual Technicians – booking to a maximum efficiency;
  • Ensure all Duty of Care products are sold and promoted within the relevant service schedules;
  • Delivering an outstanding customer experience;
  • Upsell ancillary products to customers where it is beneficial to do so;
  • To receive inbound service booking calls from retail customers.


  • Previous automotive experience working as a Service Advisor is essential, ideally within another dealer;
  • Having an enthusiastic and positive attitude;
  • Be confident in ability to upsell on additional products;
  • You must hold a full UK driver’s license.