Automotive Service Manager

Automotive Service Manager Job Description Template

Our company is looking for a Automotive Service Manager to join our team.


  • Managing quality assurance, setting quality standards, maintaining quality of all garage activities;
  • Managing and overseeing the Service and Parts departments’ operations and scheduling;
  • Ensuring compliance with company standards for cost control, waste reduction quality, safety and complete and on-time delivery;
  • Advising mechanics of work that must be completed;
  • Ensuring completion of shop maintenance and repair work;
  • Addressing customer complaints and inquiries in a courteous, professional manner;
  • Management of morale in the shop by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers;
  • Consulting and explaining the best solutions to properly repair our customers’ vehicles in terms they will understand;
  • Providing service quotes;
  • Ensuring that all products are billed accurately.


  • Ability to identify key issues and creatively and strategically overcome internal challenges or obstacles;
  • Ability to develop and maintain effective relationships with team members and customers;
  • High level of integrity, confidentiality, and accountability;
  • Continuously looking to learn and use new skills and the demonstrated ability to recognize opportunities for improvement;
  • Strong communication and interpersonal skills;
  • Effective leadership skills with a strong focus on operations and business processes;
  • Customer service focused;
  • Value a strong team-based workplace;
  • Flexible, patient, and calm when working with tight schedules;
  • A safety first attitude;
  • 5+ years of experience as an Automotive Service Technician or Service Advisor.