Retail Assistant

Retail Assistant Job Description Template

Our company is looking for a Retail Assistant to join our team.


  • Answering phone, general administration as required;
  • Helping with dispatch of orders;
  • Assisting with customer queries in the shop and over the phone;
  • Helping with incoming deliveries;
  • Being a subject matter expert around our products;
  • Processing sales, exchanges and returns efficiently and accurately;
  • Handling cash/ card transactions;
  • Delivering and maintaining a high standard of service in every aspect of the retail shop;
  • Replenishing stock and ensuring the store looks clean, tidy and professional;
  • Maintaining contact with third party suppliers in the local area;
  • Showing warmth, personality and enthusiasm for the products;
  • Advising customers on products and assisting with general queries;
  • Operating the till systems, including cashing up and completing paper work at the start and end of shift;
  • Serving customers at the tills in a polite and professional manner;
  • Continuing to develop on product knowledge and any promotions or offers.


  • Previous retail experience is an advantage;
  • Proven retail sales experience;
  • To be highly organised as this role is fast-paced;
  • Exceptional customer service skills;
  • Have some experience in a team leader/supervisor position within retail, hospitality or a similar customer-focused industry;
  • Excellent communication skills;
  • Able to work in a fast paced environment;
  • Be over 20 years old and hold a valid manual driving license for at least 12 months;
  • Good communication skills;
  • Ability to work well under pressure and to follow strict deadlines;
  • IT literacy and confidence in using/willingness to learn how to use fulfilment systems;
  • Enjoy wine tasting and have a desire to increase your wine knowledge.