Retail Assistant Job Description Template
Our company is looking for a Retail Assistant to join our team.
Responsibilities:
- Answering phone, general administration as required;
- Helping with dispatch of orders;
- Assisting with customer queries in the shop and over the phone;
- Helping with incoming deliveries;
- Being a subject matter expert around our products;
- Processing sales, exchanges and returns efficiently and accurately;
- Handling cash/ card transactions;
- Delivering and maintaining a high standard of service in every aspect of the retail shop;
- Replenishing stock and ensuring the store looks clean, tidy and professional;
- Maintaining contact with third party suppliers in the local area;
- Showing warmth, personality and enthusiasm for the products;
- Advising customers on products and assisting with general queries;
- Operating the till systems, including cashing up and completing paper work at the start and end of shift;
- Serving customers at the tills in a polite and professional manner;
- Continuing to develop on product knowledge and any promotions or offers.
Requirements:
- Previous retail experience is an advantage;
- Proven retail sales experience;
- To be highly organised as this role is fast-paced;
- Exceptional customer service skills;
- Have some experience in a team leader/supervisor position within retail, hospitality or a similar customer-focused industry;
- Excellent communication skills;
- Able to work in a fast paced environment;
- Be over 20 years old and hold a valid manual driving license for at least 12 months;
- Good communication skills;
- Ability to work well under pressure and to follow strict deadlines;
- IT literacy and confidence in using/willingness to learn how to use fulfilment systems;
- Enjoy wine tasting and have a desire to increase your wine knowledge.