Technical Sales Support

Technical Sales Support Job Description Template

Our company is looking for a Technical Sales Support to join our team.

Responsibilities:

  • Ensure all appropriate project, account and contact information is added to the CRM system;
  • Assist technical teams in producing and checking project specification proposals, test reports, site visit reports and other technical documentation;
  • You will provide all elements of support for sales, technical, H&S, general enquiries and incoming phone calls;
  • To promote sales through researching, qualifying and developing appropriate new-build project leads;
  • Provide general administration support to internal and external teams, customers and clients;
  • Maintain and update the company’s bespoke database;
  • Providing cost estimates and preparing quotes upon demand;
  • Keeping records of job costing/estimating;
  • To provide effective handover and support to the Service teams;
  • Working closely with technical support staff to submit orders and confirm effectiveness of products suggested;
  • Establishing new customers and accounts through market research, call schedules and lead tracking;
  • Creating sales job files;
  • Organising investigatory and on-site testing;
  • To communicate relevant information throughout the Business Development Teams;
  • To research and identify relevant project and account lead information and pass all appointments across to the Business Development Managers.

Requirements:

  • Team work effectively;
  • Present successful problem solving skills;
  • You must possess excellent communication and interpersonal skills;
  • Have brilliant experience in running IT application-based training sessions;
  • Computer literacy;
  • GCSE Maths and English grade C or 5, or above;
  • A’ Levels or equivalent;
  • Experience of preparing quotations and order processing whilst working to deadlines;
  • HVAC or related engineering qualification would be an advantage;
  • You must have brilliant planning and organisation skills;
  • Hold prior experience within the access control environment;
  • Experience of working in a reactive service environment;
  • Possess experience with network security, communications and firewall configurations;
  • Have an electrical/mechanical qualification;
  • You must have a proven track record of technical support.