Travel Consultant Job Description Template
Our company is looking for a Travel Consultant to join our team.
Responsibilities:
- Handle enquiries over the telephone and in writing;
- Supporting members and clients across the globe with all aspects of their travel requirements, booking flights, hotels, car hire and activities;
- Entering booking and client data into the in-house operations system;
- Tailor-making itineraries for clients;
- Liaising with and selling to clients, sometimes face-to-face at client offices or trade fairs, or by phone, email and Skype;
- Contracting new UK/Ireland/European suppliers and rates as required;
- Providing exceptional customer service at all times;
- Taking calls from clients and agents;
- Dealing with all aspects of the day to day running of the operations;
- Planning itineraries in the UK, Ireland and Europe and negotiating rates with suppliers;
- Managing high volumes of complex information;
- General administration;
- Ensuring that you have a good understanding of their company’s products and services;
- Ensuring that you have a good understanding of our company’s products and services.
Requirements:
- A great team player with strong PC skills;
- Excellent written and verbal communication skills;
- Knowledge of another language (desirable);
- Ability to multi-task;
- Good negotiation skills;
- Customer orientated;
- Excellent English;
- Excellent time management skills/ability to prioritise workload;
- Knowledge of the UK and Ireland is helpful;
- Have excellent sales skills;
- Previous experience in tour operating or a closely related field;
- Ability to talk with confidence;
- Experience in a target driven environment, upselling suitable products and managing customer expectations;
- Good telephone manner;
- Good communication skills.