Average salary: £42,055 /yearly
More statsSearch Results: 251,177 vacancies
£28k - £37k per annumEstimated
...Description:
Working closely with the wider planning and operational teams, you will drive... ...of customer service in our Leeds contact centre by monitoring and reporting on call metrics... ...will analyse daily workloads and allocate resources as appropriate, identifying intervals...
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£28k - £37k per annumEstimated
Planning and Resourcing Manager
Contract Type: Permanent (Full-Time)
Shift pattern: Monday - Friday (Days)
We provide unmatched opportunities for personal and professional development. Communicate with colleagues and agencies on a face to face basis as well as by phone...
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£34k - £45k per annumEstimated
...the team do:
The IAG Loyalty Customer Contact Centre consistently delivers outstanding Sales,... ...through our direct channels.
The Planning & Operations department is key to the success... ...of the Contact Centre. It consists of Resource Planning, MI & Analysis & Telephony Support...
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IAG Loyalty
Warrington, Cheshire
4 days ago
£48k - £63k per annumEstimated
...3 23:59
Our skilled Business & System Analysts can clearly, crisply and comprehensively... ...for an intermediate Business Analyst with Contact Centre experience. 12 month fixed term contract... ...and develop risk mitigating action plans in agreement with the project Sponsor/Project...
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£37k - £49k per annumEstimated
...We’re seeking multiple experienced Planning and Forecasting Analyst to provide a wide range of operational... ...brand and join an experienced resource planning team. This organisation in renowned... ...planning tasks.
You will have a Contact Centre background and will have worked...
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£36k - £41k per annum
...driven, agile and logical thinking Senior Planning & Forecasting Analyst.
Data Whizzes? Our Performance... ...a multi-location, multi-skilled call centre environment
Have experience of... ...accuracy and quality of all forecasting and resourcing plans for allocated business lines...
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£23k - £31k per annumEstimated
...match, we encourage you to apply.
Overview
We are currently seeking a highly skilled and motivated Resource & Planning Analyst to join our dynamic Call Centre team. As a Resource & Planning Analyst, you will play a crucial role in optimising our resource allocation...
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Arthur J. Gallagher & Co. (AJG)
Romford, Greater London
20 hours ago
£35.5k per annum
...affordable and reliable transportation, helping to enhance their independence and quality of life. They are looking for a Contact Centre Quality Assurance Analyst to join their team in Bristol on a 12 month FTC. What you'll be doing • Provide quality performance assessments of...
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£36k - £48k per annumEstimated
...Our Customer Resource Planning team are looking for an Analyst to join them. The role provides business volume and staff resource forecasting and planning support for our customer facing and operational channels. The greater operational support services area is entirely committed...
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1 day week
£30k per annum
...Resource Planning Analyst
Locations: Manchester M50 3SP
Role Type: Permanent, Full time 37. 5 hours
Salary: £30,000
Working in Remote Primary Care Services you'll play a key part in helping our customer facing colleagues deliver exceptional standards of...
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Full time
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£35.5k per annum
...Acorn by Synergie is currently recruiting a Contact Centre Quality Assurance Analyst on behalf of their client.
You will:
Provide consistent and accurate quality performance assessments of interactions i.e., calls, correspondence, Livechat etc.
Accurately capture trends...
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£29k - £39k per annumEstimated
...Are you an experienced Resource Planning Analyst with skills and expertise when it comes to planning within a contact centre?
Do you know have experience in using workforce management technology to deliver the best possible outcomes?
Would you like to work for a company...
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PACT Recruit
Silsoe, Bedfordshire
1 day ago
...Efficiency: Optimise operations for efficiency, including workforce planning, resource allocation, and technology utilisation.
Customer... ...monitor key performance indicators (KPIs) to measure and improve contact centre performance, including service levels, response times, and...
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1 day week
£23.54k per annum
...forward. Possible outcomes could be setting up affordable payment plans, in conjunction with any litigation processes, you'll also help... ...Associate promotions are to, Floor Supervisor, Team Leader, Real Time Analyst, Paralegal and so much more, you really get out what you put in....
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£55k - £60k per annum
Contact Centre Manager
Romford (Travel will be required to another site)
GBP55,000 - GBP60,000
This is a key role in the senior... ...footprint matches the team requirements based on the resource planning model.
Ensure appropriate support and development of the...
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...for you!
About the role
The Head of Contact Centre will lead and oversee contact centre... ...requires close collaboration to develop joint plans and goals for initiatives and ensure... ...efficiency, including workforce planning, resource allocation, and technology utilisation....
Work at office
1 day week
Job Overview /Työkuvaus
Aloitus päivämäärä: 13/05/2024
Palkka: £22,308
Sijainti: Etätyö
Vuorot: Maanantai-Perjantai, 07:45-16:15
Koulutuksen kesto: 2 viikkoa, kokoaikainen läsnäolovelvoite
Sopimus: Vakituinen
Vaatimukset: Voimassaoleva passi tehostettuja...
£41k - £54k per annumEstimated
As the Contact Centre Manager you will be working within one of the best known and admired brands in the world.
For this role, you will help... ....
At least 3 years experience as a Team Leader, Data Analyst, Quality or Training Manager at the BPO/Contact. Centre side or...
Permanent employment
Flexible hours
£26k - £34k per annumEstimated
...specialist support, we do work that matters with people who care.
Contact Centre Advisor deals with queries from clients and customers in a... ...will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments...
Permanent employment
Local area
Avature
Cardiff
4 days ago
£21k - £23k per annumEstimated
...day between 8am - 8pm (rotating shift pattern)
The Role
Our Contact Centre is a vital part of service delivery at Unite Students. As an... ...support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym...
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Unite Foundation
Bristol
2 days ago
