Contractor Support Advisor (Customer Service)

ICTS ROLE PROFILE

Role Title

Area Support Officer - London

Department

Corporate Security

Hours

12-hour shifts

Location

London

Salary

Variable between £13.28 and £18.00 per hour

Summary of role:

ICTS is seeking experienced, professional, and customer-focused Relief Security Officers to support our Corporate Security operations across prestigious London locations.

This is an opportunity for security professionals who take pride in their work and understand the importance of discretion, professionalism, and service excellence within a corporate environment. As a Relief Officer, you will play a visible and trusted role in maintaining a safe, secure, and welcoming environment for employees, visitors, and contractors.

Working across a variety of corporate sites, you will provide flexible cover that supports operational resilience while upholding the highest standards of security, customer service, and compliance. You will be confident working independently, calm under pressure, and comfortable representing both the client and ICTS to a consistently high professional standard.

This role is ideal for individuals who value quality, accountability, and attention to detail, and who are motivated by working in environments where strong people skills genuinely matter.

Main responsibilities:

Key Responsibilities

As part of the Corporate Security team, your responsibilities will include:

Managing access control for employees, visitors, and contractors in line with site procedures and assignment instructions

Maintaining a professional, approachable, and security-conscious presence at all times

Conducting internal and external patrols to deter and identify security or safety risks

Monitoring and operating security systems, including CCTV, alarms, access control, and fire safety systems

Responding promptly and professionally to incidents, emergencies, alarms, and customer requests

Supporting emergency procedures, including fire evacuations, medical incidents, and critical response situations

Verifying identification and challenging unauthorised access confidently and respectfully

Locking and unlocking buildings, rooms, barriers, and restricted areas as required

Identifying, reporting, and escalating Health & Safety concerns and hazards

Producing clear, accurate, and timely incident and occurrence reports using digital and manual systems

Providing guidance and assistance to staff, visitors, and contractors when required

Maintaining up-to-date knowledge of site procedures, assignment instructions, and client expectations

Contributing to a safe, compliant, and customer-focused security operation

What We’re Looking For

We’re looking for individuals who demonstrate integrity, sound judgement, reliability, and a genuine commitment to service excellence.

Essential Skills, Experience & Qualifications

Valid SIA Door Supervision (DS) or Security Guarding (SG) licence

Previous experience in security, corporate security, concierge, or customer-facing environments

Excellent communication and interpersonal skills

A strong customer-service mindset with a calm, professional approach

Ability to remain composed, confident, and effective under pressure

Good IT and administrative skills

Strong attention to detail and observational skills

Effective decision-making and problem-solving ability

Good working knowledge of security systems, fire procedures, and emergency response

Sound understanding of GDPR and the appropriate handling of personal data

Ability to work independently and collaboratively as part of a team

A minimum of s even years’ checkable employment history and references

Ability to pass a Criminal Records Check (CRC) to the required standard

Desirable

First Aid at Work qualification

SIA CCTV (PSS) licence

Experience within corporate, financial, critical infrastructure, or other high-profile environments

Experience producing professional reports or incident documentation

What We Offer

At ICTS, our people are central to everything we do. We are committed to providing a supportive, respectful, and professional working environment where individuals are valued and encouraged to develop.

In addition to full training, uniform, and all required health & safety equipment, we offer:

Pension scheme

Health insurance scheme

Employee Assistance Programme

Retail and lifestyle discount platform

Cycle to Work scheme

Ongoing learning and development opportunities

Our Commitment to Inclusion

Established in 1987, ICTS delivers integrated security and customer service solutions across some of the world’s most demanding and high-profile environments.

We are committed to building a diverse and inclusive workplace where everyone is treated with dignity and respect. We welcome applications from people of all backgrounds, experiences, identities, and communities, and we recognise that different perspectives strengthen our teams.