IT HELPDESK SUPPORT OFFICER

3 months Contract with a Local Authority

Umbrella - £20.51 per hour - Umbrella

Job Purpose
As an IT Support Officer , you will provide first-line technical support and service desk assistance to users across Rochford District Council. Working within the Digital, Data & Technology team, you will help deliver high-quality IT services, support Microsoft-based technologies, troubleshoot technical issues, and assist with hardware deployment and maintenance.

Key Duties/Accountabilities
Provide first-line IT support to end users.
Respond to service desk incidents and requests.
Diagnose and resolve hardware, software, and system issues.
Deliver excellent customer service and technical support.
Support Microsoft technologies and cloud-based services.
Configure, deploy, and decommission IT equipment.
Maintain and update IT assets and records.
Escalate complex technical issues when required.
Assist with user account administration and system access.
Support Digital, Data & Technology service delivery.
Troubleshoot desktop, laptop, and peripheral issues.
Assist with software installations and updates.
Work collaboratively with Technical Analysts and the wider IT team.
Maintain accurate service desk records and documentation.
Essential Experience Required
Previous experience in an IT Support, IT Service Desk, Helpdesk, or Technical Support role.
Experience providing first-line technical support.
Experience troubleshooting hardware and software issues.
Experience supporting Microsoft technologies.
Experience configuring and deploying IT equipment.
Strong customer service and communication skills.
Experience working within a busy support environment.
Ability to diagnose and resolve technical problems efficiently.
Experience maintaining accurate support records and documentation.
Essential Qualifications Required
Relevant IT Support or Technical Support experience.
Good understanding of Microsoft technologies.
Right to Work in the UK.
Desirable Qualifications/Experience
ITIL knowledge or certification.
Experience supporting cloud-based technologies.
Experience working within Local Government or Public Sector environments.
Additional Information to Note
Working hours: 37 hours per week.
Monday to Thursday: 08:30 - 17:00.
Friday: 08:30 - 16:30.
Location: Launchpad, Airport Business Park, Cherry Orchard Way, Rochford, Essex, SS4 1YH.
Fully office-based role.
Closing Date: 5th October 2026.
Opportunity to work with modern cloud technologies.
Strong focus on customer service and technical support.
Apply ASAP.