Head of Regulatory Affairs & Quality Management

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.
Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.
THG Fulfil is a fulfilment solution provided by THG Ingenuity that offers warehousing, fulfilment, and courier management services for e-commerce businesses. We help brands with their digital growth by connecting them with customers worldwide, focusing on cost-effective solutions and customer satisfaction.
We offer solutions for brands to reach customers internationally, leveraging automation and proprietary software.
Courier Management:
We provide a sophisticated courier management system to ensure timely and reliable delivery.
The Head of Regulatory Compliance & Quality is THG Ingenuity’s senior authority on global product compliance, product safety, and quality assurance across all product categories. Operating at the intersection of Legal, Fulfilment, Commercial and Operational teams, the role provides strategic leadership to protect legal, commercial and reputational interests while enabling compliant, scalable, and commercially viable growth.

Sitting centrally within the Legal team, the role ensures regulatory robustness, governance, and defensibility of THG’s activities. This leadership role fosters a culture of practical compliance, balancing regulatory obligations with commercial agility, enabling teams to operate safely and efficiently within complex global frameworks.

Define and lead THG Ingenuity’s global Regulatory Compliance & Quality strategy across all categories: food, supplements, beauty, medical/licensed products, FMCG, electricals, toys, textiles, homewares, and general merchandise.
Establish a unified compliance governance model within Legal, with mechanisms to ensure strong alignment with Fulfilment operations.
Act as senior adviser to executive leadership on regulatory risk, market access, product safety, and quality strategy.
Ensure THG Ingenuity remains audit-ready for MHRA, BRC, GMP/GDP, ISO, customer audits, and regulatory inspections.
Regulatory Compliance Oversight
Oversee compliance across UK/EU/US/APAC including food law, cosmetics regulations, REACH/CLP, electrical/electronic safety, toy/textile standards, packaging & EPR, import/export requirements and marketplace obligations.
Act as WDA(H) Licence Holder and GDP Responsible Person, ensuring compliance with MHRA expectations for medicinal categories.
Sign off regulatory documentation including technical files, PIFs, safety assessments, labels, claims, test protocols, certifications, and risk assessments.
Provide clarity, interpretation and pragmatic application of regulatory requirements to internal teams and clients.
Act as the named Responsible Person (RP) on the WDA, with ultimate accountability for GDP compliance, MHRA liaison, and the quality and integrity of medicinal products at the Manchester site.
Provide expert oversight of pharmaceutical supply chain, quality systems, and regulatory requirements, with authority to make critical decisions to safeguard patient safety and product quality.

Product Quality & Operational Excellence
Oversee product testing programmes, quality standards, inbound/outbound processes, and operational product-handling expectations.
Drive a culture of product quality, operational accuracy, and risk awareness across fulfilment networks.
Maintain executive alignment with COO and provide regular reporting on partnership performance, pipeline, and strategic impact.
Supplier & Manufacturing Compliance
Lead supplier assurance programmes across all product categories including audits, onboarding, technical reviews, and ongoing compliance monitoring.
Ensure full alignment of manufacturing partners, laboratories and suppliers with THG’s compliance and quality standards.
Oversee corrective actions, escalations and performance improvement initiatives.
Governance, Risk, Incident & Crisis Management
Own THG’s product safety and compliance risk frameworks, including enterprise-level risk registers.
Provide risk-based decision-making that balances regulatory obligations with commercial implications.

Commercial, Client & Tender Leadership
Act as the senior compliance and quality contact for major B2B clients, Ingenuity brands, and regulated industry partners.
Lead regulatory and technical inputs into public sector tenders (including NHS), global brand RFPs/RFQs, and regulated-category bids.
Educate clients on THG’s compliance capability, support onboarding of complex categories, and guide feasibility/go-no-go decisions.
Partner with Legal, Commercial and Client teams to negotiate compliance clauses, product safety responsibilities, and quality SLAs.

Build and develop a multidisciplinary Regulatory, Quality & Compliance team spanning consumer goods, food, pharmaceuticals, beauty, electricals, and general merchandise.
Create a culture of cross-functional collaboration, pragmatic problem solving, and commercially aware compliance delivery.
Oversee prioritisation, resource planning, and continuous improvement of compliance workflows.

Operate with a commercial mindset, enabling growth while ensuring regulatory defensibility and product safety.
Promote a culture where teams respect regulatory boundaries while being empowered to find efficient, client-friendly solutions.
Model collaborative behaviour across Legal, Fulfilment, Commercial, Operations, Tech and Supply Chain teams.
Champion data-driven decision making and structured risk tolerance discussions.
Extensive experience across multi-category regulatory frameworks (food, beauty, pharmaceuticals, electricals, toys/textiles, FMCG, general merchandise).
Proven leadership of multi-disciplinary compliance/quality teams in a global, high-volume environment.
Experience as WDA(H) Licence Holder or senior GDP/RP-level pharmaceutical compliance leader.
Strong stakeholder communication with a commercial, solutions-oriented approach.
Deep knowledge of QMS, product testing, product safety laws, operational quality, and global market regulatory requirements.
THG Ingenuity is proud to be a Disability Confident Committed employer. THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.