Front Desk Receptionist/ Administration
The post holder is responsible for the day-to-day management and coordination of the reception and administration team, ensuring the efficient and professional running of front-of-house services.
The role acts as the key link between reception staff, clinicians, and management to ensure safe, responsive, and effective service delivery.
Reception & Operational Management
Oversee the daily running of the reception function , ensuring smooth patient flow and efficient service delivery
Ensure all reception and administration processes are completed accurately and in line with practice protocols
Maintain a clean, organised, and professional reception and waiting area
Set up and maintain clinical rotas
Manage appointment availability and clinic templates
Coordinate changes (leave, sickness, urgent clinics)
Team Leadership & Supervision
Line manage and supervise the reception
Coordinate staff rotas ensuring adequate cover at all times
Support recruitment, induction and training of new staff
Provide ongoing coaching, supervision and performance support
Manage complex or escalated patient queries and complaints
Administration & Workflow Oversight
Reception/admin team
Support implementation of new systems and processes
Quality, Governance & Compliance
CQC standards
Practice policies and SOPs
Manage complaints relating to reception services
Support staff training in system use
Provide reception cover when required
Experience with complaints handling
Call handling performance
Patient feedback/complaints
Staff training completion and absence management
Queensway Medical Centre is a well-established, patient-focused GP practice committed to delivering high-quality, accessible healthcare to our local community.
We are looking for an experienced and motivated Reception Administrator to join our friendly and supportive team and play a key role in the smooth running of our front-of-house services.
Opportunities for training and development
NHS pension
Competitive salary (dependent on experience)
£25k - £27.5k per annum
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