Location: 12 Bloomsbury Square, Holborn, London (Hybrid – 2 days per week in the office)
We support our members through advocacy, professional standards, training, and guidance. We are committed to maintaining the highest standards of governance, compliance, and integrity in all that we do.
Working across the organisation and with Ciarb’s global branch network, the postholder will use insight, innovation and continuous improvement to strengthen member engagement and develop membership operations.
Support the Membership and Engagement Director in developing long-term membership plans and strategic initiatives.
~ Identify opportunities for membership growth, retention and engagement across global markets.
Monitor membership performance against agreed KPIs and recommend actions to improve results.
- Support the end-to-end member journey, ensuring every interaction delivers a high-quality experience.
- Use feedback, surveys and operational insight to drive continuous improvement.
- Ensure services meet the needs of members across all grades, geographies and career stages.
- Provide strategic oversight of membership operations, ensuring efficient, accurate and customer-focused service delivery.
- Oversee membership applications, renewals, progression, subscriptions and CRM operations.
- Sponsor continuous improvement, automation and digital transformation across membership services.
- Ensure appropriate governance, policies and data quality standards are maintained.
Data and Insight
~ Monitor membership trends, engagement, renewals, financial performance and customer satisfaction.
Financial Management and Budgeting
- Monitor subscription income and retention performance.
- Identify opportunities to grow member income.
- Provide coaching and day-to-day support for Membership and Events Teams.
- Manage Membership and Events Team’s annual objectives and performance.
- Identify development opportunities for team.
Experience managing organisational change and service improvement.
- Experience using CRM systems, data and insight to improve performance.
- Ability to lead organisational change and digital transformation.
- Excellent planning, prioritisation and project management skills.
Experience working with volunteers, governance committees or branch networks.
~ Knowledge of the ADR, legal or professional services sector.
Contract: Permanent
Working Style: Full Time, 35 hours per week.
Salary: £55,000 – 65,000 (depending on experience)
Annual leave: 25 days per annum plus UK bank holidays
Sick pay: Pension: Generous Pension Scheme (from day 1 of joining)
Employee Assistance Programme (EAP)
- Private Healthcare: Vitality Health
- Cycle-to-work scheme
- Season Ticket Loan
Vacancy posted 4 days ago
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