Customer Service and Business Admin Apprentice

Summary
It's a small, busy commercial team. You'll develop organisational skills, learn to multitask and proactively resolve customer queries at high standards. You'll process orders, manage enquiries/complaints, coordinate deliveries, monitor stock availability, and ensure customers receive timely communication, with full training and support.
Wage
£15,392 to £24,454.04, depending on your age
National Minimum Wage

Training course
Business administrator (level 3)

Hours
Monday -Thursday 08:30 to 17:00 (60min lunch).
Friday 08:30 to 16:00 (30min lunch).
37 hours a week

Start date
Monday 28 September 2026

Duration
1 year 6 months

Positions available
1

Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Handle customer enquiries by telephone and email.
• Process customer orders accurately using internal systems.
• Assist with progressing deliveries and following up on delays
• Help manage stock availability and customer orders.
• Keep customers updated on the progress of their orders.
• Liaise with procurement and production teams to obtain order updates.
• Record and support the resolution of customer queries and complaints.
• Produce reports and maintain spreadsheets to support the team.
• ·Develop excellent customer service, communication and administration skills.
• Work as part of a supportive team while completing your apprenticeship.

Where you'll work

GREASLEY STREET

BULWELL

NOTTINGHAM

NG6 8NG

Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ACCESS TRAINING (EAST MIDLANDS) LTD

Training course
Business administrator (level 3)

What you'll learn
Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet
the individual needs of the apprentice.
Off-the-job training will follow the time allocations outlined in the Occupational Standard.
On-the-job and off-the-job training will be delivered in the
workplace.
Requirements
Essential qualifications
GCSE in:
English (grade 4 - 9)
Maths (grade 4 - 9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills
Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience
Time management
Confident
Adaptable
Other requirements
Start with an informal teams call, followed by a face- to-face interview for successful candidates.