Account Manager / Client Service Executive

About Us Imprint is an award-winning large-format printing company and part of the Pureprint Group, a world-class provider of print and marketing services. We pride ourselves on delivering exceptional service and innovative solutions, supporting our clients with everything from small- and large-format print to 3D and bespoke design.

We are seeking a highly motivated and experienced Account Executive to join our client-facing team in Cardiff. Working closely with one of our key clients, you will play a pivotal role in managing projects, campaigns, and day-to-day requirements, ensuring delivery is seamless, efficient, and of the highest standard.

This role requires an individual with proven experience in account management (ideally within the print, signage, or related industries), outstanding organisational skills, and the ability to build and maintain strong client relationships in a fast-paced and reactive environment.

Act as the primary point of contact for the client, building trusted relationships with their marketing and project teams.
Manage projects end-to-end, from initial briefing and quotations to production, delivery, and post-campaign reporting.
Liaise closely with internal departments — including design, production, dispatch, and accounts — to ensure projects are delivered on time, on budget, and to specification.
Provide regular reports on deliveries, SLAs, store orders, and costs.
Coordinate new store openings in collaboration with the client’s project and retail directors.
Identify opportunities to add value, propose creative solutions, and support the client’s business objectives.
Support the Senior Account Manager and Client Services Manager with forecasting, reporting, and process development.
Respond promptly to queries from stores, regional managers, and other stakeholders.

Previous experience in account management, preferably within print, signage, or a related industry.
Strong project management skills with the ability to plan, prioritise, and deliver under pressure.
Proficiency in Microsoft Office; Proven ability to provide outstanding client service with a proactive, solution-focused approach.