Client Manager - Work from Home

Location: Hybrid, 2 non-WFH days a week (either in Boots Office or with suppliers)

Salary: From £39,000 + 10% discretionary bonus

We’re the original pioneers in connected commerce marketing. Since 2008, we’ve been partnering with major retailers, powering global brands, and building meaningful connections with shoppers.

Time after time, we change the game. SMG is home to a world-class suite of commerce advertising capabilities powered by data and cutting-edge technology. We are looking for a Client Manager to join our Boots Media Group team.

Drive campaign performance, optimisation, and reporting to achieve client objectives.

Own and develop assigned media channels, identifying opportunities for growth and increased commercial value.

Support the Senior Management team in delivering commercial targets across Boots Media Group.

Coach and support Client Management team members, fostering collaboration and high performance.

Help shape best practices and contribute to the continued growth of Boots Media Group.

Manage and develop direct reports, holding weekly one-to-one meetings, setting quarterly work plans, and conducting six-month performance reviews.

Stakeholder Management: Build and maintain strong working relationships across BMG, Boots, and supplier brands to deliver co-branded marketing campaigns aligned with Very’s strategy.

Creative & Strategic Planning: Develop insight-led creative proposals that bring ideas to life and inspire your wider team to adopt a best-in-class approach for all supplier opportunities.

Campaign Management: Oversee the end-to-end planning and delivery of campaigns within your category, ensuring alignment with internal processes, brand tiering, and seamless execution.

Category Ownership: Lead strategic management of supplier brands, developing co-branded marketing plans that balance supplier objectives with BMG’s wider brand moments. Ensure plans are commercially viable, budget-compliant, and contribute to net targets. Job Title: Client Manager Agency: Boots Media Group Reporting to: Client Director

Channel Ownership: Own and lead the strategic direction of your media channel, overseeing inventory management, Boots stakeholder relationships, operational processes, and innovation initiatives.

Performance & Reporting: Support your team in campaign reporting, driving continuous improvement in how data and performance are communicated to stakeholders.

Monitor campaign performance and apply learnings to enhance future activity and outcomes.

6–12 months’ experience coaching and managing a team member

• Experience in marketing, ideally within retail or agency environments
• Proven ability to manage multiple clients with strong organisational and time management skills
• Confidence working with data, budgets, and financial reporting (Excel proficiency required)
• Demonstrated success in planning and delivering strategic marketing campaigns Attributes & Competencies:
• We're looking for people who enjoy the buzz of change, the satisfaction of building something better, and the joy of working with a close-knit, values-driven team. Do you have the potential to help shape our business? We’re looking for brilliant, diverse talent who want to grow with us - people who are curious, ambitious, and eager to learn, whether as specialists or across teams.

We value those who take ownership of their growth and bring fresh perspectives. That’s why we’re committed to equity, inclusion, and building a place where everyone feels empowered to grow. At SMG, it’s not just about filling a role but building the future together.

• 10% discretionary bonus
• £4 extra Wellbeing Days off per year
• Summer & Winter conferences + year-round celebrations
• Flexible and hybrid working

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