Customer Service Advisor (Property Experience Preferred)

We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market.

Customer Technical Care - 6 month FTC
Location: Milton Keynes (Hybrid working, 2 days per week in the office. Team: Customer Experience
Reports to: Customer Experience Team Leader
As a Data Feed Project Specialist, you will be part of a team responsible for ensuring the quality, accuracy and timely delivery of property data into Rightmove. Our customers are at the heart of everything we do, and the quality of the data they provide directly impacts their success on our platform.
You will play a key role in delivering data feed onboarding, migration and implementation projects across Rightmove's customer base. Working with estate agents, developers, software providers and internal teams, you will manage the setup, testing, validation and launch of property data feeds, ensuring accurate and timely delivery. You'll investigate technical issues, coordinate stakeholders and drive successful project outcomes, helping customers maximise the value of their integration with Rightmove.
This 6-month fixed-term role is ideal for someone with experience in technical implementations, data analysis, integrations or project delivery who enjoys problem-solving and working in a fast-paced environment
Delivering data feed onboarding, migration and implementation projects for estate agents, developers and software partners.

• Managing the end-to-end setup, testing, validation and launch of property data feeds into Rightmove.
• Working closely with customers, software providers and internal technical teams to ensure successful and timely project delivery.
• Investigating and resolving data feed, integration and data quality issues that could impact project delivery.
• Validating feed configurations and property data to ensure accuracy, completeness and compliance with required standards.
• Managing project milestones, tracking progress and providing regular updates to stakeholders throughout the implementation lifecycle.
• Acting as the primary point of contact for project-related queries, ensuring customers and partners remain informed and engaged.
• Collaborating with Product, Technology and Customer teams to remove delivery blockers and drive successful project outcomes.
• Maintaining accurate project documentation, implementation records and testing results.
• Identifying opportunities to streamline onboarding processes, improve data quality and increase implementation efficiency.

You'll work with customers, software providers and internal stakeholders from a wide range of backgrounds.

• Comfortable working with data and technical systems, with a strong analytical mindset.
• Who is self-aware, can identify own strengths and areas for improvement and isn't afraid to ask for support when needed.
• Can receive and provide constructive feedback and has a desire to be coached for optimum performance.
• Can work closely with stakeholders to help drive strong relationships and communication.
• Experience working with technical systems, integrations, feeds, APIs, databases or structured data would be advantageous but is not essential.

We're home to the UK's largest choice of properties, and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market.
We create value… by delivering results and building trust with partners and consumers.
We care deeply… by being real, having fun, and valuing diversity.
We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. People are the foundation of Rightmove - We’ll help you build a career on it. Cash plan for dental, optical and physio treatments.

• Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
• 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
• Contributory stakeholder pension.
• Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life.
• Competitive compensation package.
• Paid leave for maternity, paternity, adoption & fertility.
• Travel Loans, Bike to Work scheme, Rental Deposit Loan.
• Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more.
• We offer hybrid working with a minimum of 2 days in the office. For our roles, such as Field or Home-based positions, different working arrangements apply - full details will be shared during the recruitment process.

As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation.

We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.
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