Are you passionate about quality and data-driven improvement? As a Customer Service Quality Assurance Analyst , you’ll be at the heart of enhancing the consistency and quality of our Customer Service operations worldwide. By analysing weekly quality audits, leading key initiatives, and providing actionable insights, you’ll help drive operational excellence and continuous improvement across the business.
You will collaborate closely with cross-functional teams, crafting clear, data-rich reports that influence business decisions and elevate customer service standards.
Lead the onboarding of new QA programmes and auditor certifications
Develop and deliver data-driven reports and insights to Quality Assurance Managers and Supervisors
Conduct root cause analysis to identify trends, challenges, and opportunities within Customer Service
Collaborate globally to implement quality assurance strategies and ensure best practice consistency
Drive continuous improvement initiatives by leveraging quality tools and analytics
Advanced proficiency in Excel and data analysis
Experience in Customer Service Quality Assurance
Expertise in root cause analysis and quality tools (Fishbone Diagram, 5 Whys, Pareto, VOC)
A role with true creative freedom
Competitive salary and the chance to shape the future of our brand
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...career within a laboratory and pharmaceutical quality control environment playing a key role in... ...What you'll do at work As a QC Analyst Apprentice, you will develop the knowledge... ...Attention to detail Organisation skills Customer care skills Problem solving skills...ApprenticeshipMonday to Friday
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