Spanish Speaking IT Support Analyst (Remote)

Technical Support Specialist | Wellingborough, Greenford or Thameside (London)| United Kingdom | DP World Are you an experienced IT Support professional with a passion for troubleshooting, customer service and technology infrastructure? Join DP World as a Technical Support Specialist and play a key role in delivering high-quality technical support across our European operations, ensuring our end-user technology and IT infrastructure remain secure, reliable and effective.

As a Technical Support Specialist, you will provide first and second-line support for end-user devices and IT infrastructure across DP World's operational sites. Working closely with internal IT teams, you will diagnose and resolve technical issues, support infrastructure projects, maintain technical documentation and help deliver a seamless IT service to the business.

Provide first and second-line support for laptops, desktops, mobile devices, printers and barcode scanners.

Diagnose and resolve hardware, software, network and server-related issues, escalating where appropriate.

Support local and remote users while delivering a high level of customer service and technical expertise.

Monitor and respond to service desk alerts, support requests and incident escalations in a timely manner.

Participate in an on-call support rota, providing out-of-hours support for DP World sites across Europe when required.

Support infrastructure projects including new site launches, server upgrades, network refreshes and business growth initiatives.

Follow established change, incident and problem management processes, ensuring compliance with IT and security standards.

Assist with IT asset management processes, maintaining accurate records throughout the equipment lifecycle.

Collaborate with internal IT teams, vendors and business stakeholders to deliver effective technical solutions.

Qualification in Computer Science, Information Technology or equivalent professional certifications and relevant technical support experience.

Proven experience providing first and second-line IT support across end-user devices, operating systems and business applications.

Strong understanding of desktop hardware, networking technologies (local area network and wide area network) and server environments.

Willingness to participate in an on-call support rota.

Flexibility to travel up to 25% across the United Kingdom and occasionally Europe.

Fluent written and verbal English language skills.

Additional European languages, particularly German or Spanish, would be advantageous

Must meet the medical fitness requirements for the role.

Must not have any unspent criminal convictions (DBS checks are carried out).

Compensation

We offer a market competitive compensation package.

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.

We're rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

We believe that embracing inclusion and diversity drives innovation and growth and helps us connect people, businesses, and societies.