At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. Work that matters – Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks.
With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner.
If you’ve worked hands-on with monitoring or observability tools and feel ready for a new direction in your career, this could be a great fit. You might already be in Customer Success, Technical Account Management, or a similar role. What matters most is proven experience with enterprise-scale environments and a real passion for making monitoring and observability tools deliver impact.
At ITRS, Customer Success is about being a trusted partner. they want people who have been hands-on, know the challenges first-hand, and can help them turn technology into outcomes.
As a Customer Success Manager, you will:
Identify risks to retention and act early to prevent them
Partner with internal teams (Support, Professional Services, Product, Account Management) to deliver customer outcomes
Document engagements and maintain visibility of activity, outcomes and risks
Contribute to the refinement of Customer Success practices as our function grows
Proven experience in Customer Success or Technical Account Management role is essential
Proven hands-on exposure to Monitoring and Observability platforms (experience of ITRS solutions is ideal)
A strong understanding of enterprise-scale environments (financial services experience in particular)
Shows strong technical curiosity and strategic judgement around Public Cloud and AI, able to shape direction, not just react to it
Comfortable leading training, workshops, and enablement sessions
Health insurance cover for you and your dependents
Dental Cover for you and your dependants
Employer Pension scheme
Enhanced parental leave
Flexible hybrid working
ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.
We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
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