Service Engineer / Service Support

In 2017, after more than ten years in the lift industry across Europe and Asia, Benoît Dupont noticed a system stuck in its ways where speed takes priority over quality and frontline teams remain invisible.
With Jade Francine and Tristan Foureur , he founded WeMaintain to put technology, trust and people back at the heart of building maintenance. Their ambition: give technicians back their autonomy, rely on in-house IoT technology, and deliver a service designed for users and clients.
Based in Paris, London, Singapore and Hong Kong , we maintain lifts, escalators, automatic doors and fire safety systems. With 300+ employees, we combine on-the-ground expertise with data-driven management to deliver high-performing, transparent, and sustainable maintenance.
Real autonomy, with modern tools and strong support
Genuine opportunities for growth and internal mobility
We are looking for a Service / Callout Engineer to join our Field Operations team in Central London
In this role, you will play a key part in keeping lift systems running safely and reliably across our client sites while contributing to a new way of working where your field feedback helps improve our tools and how we operate.

Perform planned maintenance and reactive repairs on lift systems across multiple sites
Communicate clearly with clients on-site and deliver a high-quality service experience
Share insights from the field with our tech/operations teams to improve our processes and solutions
Have experience in lift maintenance, with a minimum of 3 years fully qualified experience
Have solid experience in lift maintenance and repair
Take pride in doing great work and care about quality and safety

Compensation
~56K£ + £6,000 annual bonus

Bonus points if
You have experience in a non-OEM environment or working across different lift brands
You’re comfortable working with digital tools / connected systems (e.g. smart building tech, IoT)
You bring a strong ownership mindset that helps you make decisions and move things forward

You consistently deliver strong results on maintenance quality, safety, uptime and response times
You collaborate effectively with clients, operations, and technical/engineering teams
It’s quick, and it helps us get to know you better.
At WeMaintain, we value diversity, encourage personal development, and are committed to inclusion. An initial phone call with the Recruitment Manager — 30 mins To get to know each other, understand your background and expectations
An interview with the team at our offices — 45 mins A chance to discuss the role in detail, your expertise, and our projects