Join us and celebrate the beauty of human experience. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. Dive into varied, flexible, and stimulating environments. As a French speaking Customer Service Adviser at Ashford, you will be at the heart of building strong customer relationships enabling you to bring the voice of the customer to the site and ensuring that assigned customers' requirements are met in the most efficient and cost effective way.
Building strong customer relationships by providing support for assigned customers, to manage customer expectations and actively work with the Customer Care Team on customer intimacy and delivering superior customer experiences.
Displaying account management expertise by carrying out requests for changes and dealing with enquiries from internal and external customers. Preparing debit and credit notes, processing customer complaints and returns. Participating in continuous improvement initiatives by continuously identifying opportunities for improvement within Customer Care and taking part in projects when relevant.
Collaborating with Planning on information relating to demand planning and stock positions, actively participating in demand planning meetings. Good knowledge and working experience in Exports or International Trade (incoterms, shipping terms etc..)
- High school education or GCSE (minimum level C equivalent) in English and Mathematics
- Fluent French speaker
- Excellent customer service experience
- An efficient personality with strong time management, administration and customer skills
- Microsoft Office expertise
- Experience of using operations management software i.e. SAP or similar. Knowledge and previous experience in using SAP is desirable
Everyone - regardless of race, gender identity, sexual orientation, age, disability, culture, religion, or any personal circumstances - is warmly welcomed at Givaudan, a place where we all love to be and grow.
Vacancy posted 16 days ago
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