CRM Administrator and Project Support

12mth Fixed Term Contract - Maternity Leave Cover)

Connect it Utility Services is a leading provider of multi-utility connections in the UK. With a commitment to delivering excellence in utility services, we specialize in electric, water and gas infrastructure for residential, commercial, and industrial developments as well as projects for network operators and commercial EV charging installs. Our comprehensive services cover everything from design to installation, ensuring reliable utility connections for our clients nationwide.

We’re looking for a highly organised Project Coordinator to support the effective delivery of multi‑utility projects from concept through to completion. Working closely with the Project Manager and wider operational and design teams, you will play a key role in ensuring timely approvals, efficient workflows, and outstanding customer service. Support the Project Team in coordinating a portfolio of Electric, Water, Gas, and EVC projects throughout their lifecycle.

• Provide accurate and timely progress updates to the Project Team.
• Assist in generating, maintaining, and monitoring the programme of works.
• Coordinate and facilitate internal and external handovers to support seamless project delivery.
• Engage with utility companies, statutory bodies, and stakeholders to obtain permissions, resolve technical challenges, and ensure compliance with regulations.
• Deliver a consistently high level of customer service, reinforcing the CIUS brand.
• Liaise with clients to gather information, maintain clear communication, and drive project progression.
• Identify potential project risks or issues and support their resolution, escalating appropriately when required.
• Work with Planners and Support Teams to ensure resources are utilised efficiently and aligned with project needs.

Strong administrative and IT skills, including experience with databases and CRM systems.

• Excellent organisational and time‑management abilities with the capacity to prioritise effectively.
• High attention to detail to ensure accuracy across project documentation and processes.
• Outstanding customer service orientation with strong interpersonal skills.
• Effective verbal and written communication skills, supported by strong planning capability.
• Positive, proactive attitude with the flexibility to support business demands.

Full UK driving licence.

* Connect it is an equal opportunities employer, and we value diversity and promote equality across our business. We welcome applications from all sections of society and are always happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. All information submitted to us in relation to your application will be stored confidentially and will only be used in accordance with the Connect it Privacy Policy