Training and Quality Lead

Home, a place where you belong

Your training will ensure that the repairs and maintenance teams use systems and processes the right way. Your work will improve consistency, data quality, and compliance, helping customers get quicker, more reliable repairs. If you want to move from one off training into a role with real ownership and long term impact, this is the next step for you.

What You’ll Do

• Design and deliver training for new systems and processes at go-live.
• Build regular refreshers, updates, and compliance checks into everyday working.
• Equip adoption leads and managers through a practical train-the-trainer approach.
• Use data and feedback to spot gaps and improve learning and quality.
• Support colleagues after go-live so changes are fully understood and embedded.
• Collaborate with colleagues across Repairs and Maintenance and Human Resources and Development, to ensure consistency and share and learn from best practice.

Why join us

You’ll have the space to grow into a true specialist in training, quality, and adoption within Repairs and Maintenance. You’ll work with people who care about doing things right and supporting each other to improve. Your ideas will shape how learning evolves, not just for today but for the future. Be part of one of the UK’s Great Places to Work! We can’t offer a CoS for this role

You have

• Experience delivering technical training across systems and processes.
• Designed learning using adult learning principles or equivalent experience.
• Delivered train the trainer sessions to support adoption and consistency.
• Supported colleagues post go live to embed learning into daily work.
• Used data to review quality, compliance, and process adherence.

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• You’ll work Monday to Friday.
• You’ll work 37.5 hours per week with flexibility built in.
• We typically work on a hybrid basis with 2 days per week in our Newcastle or Durham office, with the rest from home.
• Our fixed anchor day is Tuesdays
• The role will involve travel to support our teams and managers and deliver face to face training when required.

What’s in it for you?

• 34 days leave, rising to 39 (this includes bank holidays and a “me day”). The option to buy 5 more each year
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• Top 20 in the UK for Wellbeing
• Work your way with flexibility to balance life and work
• Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support

Finally

For reasonable adjustments email [email protected]. Roles can close early, so don’t delay applying. If you can’t see the Job Description at the top of this page, click APPLY to view it on our pages and find out more about us.