Retail Sales Apprentice

Summary

We are looking for an exceptional sales apprentice who is highly motivated and enjoys the challenges of providing excellent customer service in a fast paced environment. If you are looking for not just a job but a career, this could be the role for you.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Retailer (level 2)

Hours

Monday - Friday, 8.30am - 5.30pm, with 1 hour for lunch. Will work on Saturdays with a fixed day off in the week to be agreed.

40 hours a week

Start date

Monday 14 September 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We are a passionate family business that has been established for 50 years and a market leading retail shop selling gas, electric and solid fuel fires and fireplaces.

Duties will include:

• Drive sales in the showroom
• Manage the end to end customer experience
• Communicate with suppliers
• Manage the displays in the showroom
• Receive and dispatch merchandise
• Manage social media
• Maintain and develop website
• Manage stock room
• General maintenance
• Administration

Where you'll work

55 SPON END
COVENTRY
CV1 3HE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

INTEC BUSINESS COLLEGES LIMITED

Training course

Retailer (level 2)

What you'll learn

• Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
• Serve customers in line with brand standards, legislation, business procedures and the values of the business.
• Provide a retail service that balances the customers’ needs with additional linked products and services.
• Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
• Promote seasonal or local offers through in-store or online promotions.
• Identify situations that may damage business reputation in line with company policy and escalate as required.
• Maintain good merchandising to meet the needs of the business whilst ensuring safety.
• Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
• Use technology and applications to support sales and service ensuring that maintenance issues are reported.
• Support team and colleague development through buddying and/or coaching.
• Comply with regulations and legislation relevant to their role and business.
• Contribute to continuous improvement activities which focus on improving sustainability within the business.
• Handle complaints within remit or escalate as appropriate.
• Support sales across a range of promotional events throughout the calendar year.
• Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
• Serve customers in line with brand standards, legislation, business procedures and the values of the business.
• Provide a retail service that balances the customers’ needs with additional linked products and services.
• Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
• Promote seasonal or local offers through in-store or online promotions.
• Identify situations that may damage business reputation in line with company policy and escalate as required.
• Maintain good merchandising to meet the needs of the business whilst ensuring safety.
• Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
• Use technology and applications to support sales and service ensuring that maintenance issues are reported.
• Support team and colleague development through buddying and/or coaching.
• Comply with regulations and legislation relevant to their role and business.
• Contribute to continuous improvement activities which focus on improving sustainability within the business.
• Handle complaints within remit or escalate as appropriate.
• Support sales across a range of promotional events throughout the calendar year.

Training schedule

• Retailer Level 2 Apprenticeship Standard
• End Point Assessment
• Blended on/off the job training and location to be confirmed

Requirements

Essential qualifications

GCSE in:

• English (grade 9-4 (A*-C))
• Maths (grade 9-4 (A*-C))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Keen eye for detail
• Must be very organised
• Self motivated
• Conscientious
• Communicate with customers

Other requirements

• Be able to work 40 hours per week including working Saturdays
• This role will involve heavy lifting